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Floorstore
91 Roseville Rd, Leeds, LS8 5DR, United Kingdom
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Le
Review №1

Called twice to arrange a measuring up visit, no call back from either.

Jo
Review №2

I recently visited this shop to look at laminate flooring and was really impressed with the choice , I found just what I was looking for and was in stock , the guy at the counter was very helpful, I felt very relaxed and comfortable browsing and didn't feel pushed at all , very happy with the visit and I would definitely recommend.

pa
Review №3

So much choice, great friendly staff

Da
Review №4

Extensive selection of floor coverings..fabulous beds to choose from.Staff very helpful.

Sc
Review №5

Outstanding customer service from the whole team. Steve & Simon were very helpful in providing their advice about which carpets would be best value etc. The fitter did a great job, including planing the doors. When we raised the query that one of smaller carpet patches had some oil marks on from the cutting machine, they came back out to replace instantly and for free of course. Would recommend the Floorstore to anyone!

Ma
Review №6

Excellent service all round! I deal with the Leeds branch and they are very knowledgeable, especially Simon the manager. The showroom is well presented, and once ordered I can easily collect at their impressive warehouse. Would highly recommend .

Ra
Review №7

Very very poor experience. Provided the wrong information on 2 occasions to have the stock I required sold out due to incompetence of the staff. As well as this, I then requested a phone call on 3/4 different occasions, yet I received no phone call for 3 days. I finally got to speak to a manager and complain but they had no product and wasn't able to help in anyway. Manager was helpful showed empathy.

Ma
Review №8

Have to say that it's been an absolute pleasure in dealing with the floorstore.The service was spot on with the advice and professionalism of the staff in-store.service with a smile is a welcoming site as most places these days don't welcome you like that anymore I highly recommend with appraisal and will be back. .

Em
Review №9

Great service as always from the Floorstore. Steve came over to my house to measure up after 6pm because that suited us and then Simon and the rest of the team were super professional and helpful as always. Ian the carpet fitter spent a long time working up samples for edging on my stair runner to ensure I had a huge range of choice in different colours. I couldn't be happier with the end product. Yet another happy floor Casa Evans thanks to Floorstore!

Ji
Review №10

Great choice of floors and good service in the shop but the efficiency of the fitter we had was really poor. His workmanship was very good when he was there to do the work but it took 5 days to do what was a days work. He was probably fitting us in between other jobs as you pay the fitter separately. Floorstore send someone to measure up but when the fitter came he didn't have all what he needed so had to go away and come back the next day. Floorstore didn't provide the right accessories to go with the floor ie: wooden edges for carpets etc, well that's what the fitter said. My advice would be to buy your floor from Floorstore but sort your own fitter out!

Li
Review №11

We chose the floor store to reduce the chance of having problems as we had used independent carpet fitters in the past and felt it would be worth paying the extra for the sake of a good experience. At first all seemed well, we had the first part of the work done without problems and the quality was good. However, the fitters could not complete the work in one go so we had to arrange to have the second part done separately. This is when the problems began. Each time we booked the fitter to complete the work he failed to turn up. To date, we have made 4 bookings and each time no show. The first time I thought it was bad luck, the second time I was annoyed, the third time was pretty unbelievable and the fourth time was inexcusable.Each time we phoned the floor store we were met with the same message "sorry about that, dont know what happened, lets re-arrange" and each time I gave them the benefit of the doubt but this has got ridiculous now. Ive had time off work, arranged my days around the bookings etc, and we have paid for the work and it has not been done. It just feels as though there is very poor customer service as well as communication skills. Each time the fitter failed to show, we had ZERO communication before hand and were just waiting and nothing. I have had to call the store every time is has happened.Basically, took our money and dont seem to care about doing the work.We are very disappointed and I would NOT recommend this organisation. We may as well have saved our money, gone with an independent fitter and given our cash to people who deserved it.We STILL have not had our work completed. What can I say except very disappointed.

Dw
Review №12

Disgraceful customer service. I would give no stars if it was possible.Initially when ordering the floor nothing was too much for the owner's son Liam.I was ordering laminate flooring and intended carpeting the rest of my house.I paid for the old flooring to be removed, but this was not relayed to the fitter, so he couldn't fit the floor, first day wasted.I did initially choose boards that were the wrong colour and these were changed but following this things went from bad to worse.Half the floor was laid, but could not be completed as the rest were a completely different colour and looked unfinished.The store advised the fitter to lay them anyway, fortunately he had ethics and refused.Following this alternative boards were delivered, all poor quality and unfinished, this happened over and over again, numerous days wasted.The store said I could not get my money back until they had come to lift the floor at their convenience, the fitter had cut under my skirting boards so I was limited in my choice of boards from anywhere else by this stage.I have had the flooring put down, it took about 5 months, I am not happy with the quality, I could have paid less elsewhere for better quality, but I had had enough of them.Simon, the store manager in Leeds is rude and an unhelpful and unpleasant man who cannot be good for the store.The £1800 I was going to spend on carpet will clearly be spent elsewhere. I would not recommend the Floor Store to anyone

Ki
Review №13

I got carpet and laminate from here and would recommend to anyone. Fantastic service, really affordable price, and knowledgeable staff.

Tr
Review №14

A veritable Aladdins' Cave, so if you can't find it in Floorstore there probably isn't one. Beautiful carpets . Try the ones made of Corn husks. It feels as though you are floating when you walk on this. Make time to see ALL of it. because there is something there for every taste and pocket.

Mi
Review №15

Installed the laminate floor poorly, now I am chasing for 3 months to fix this with no luck... This company is an absolute nightmare!

Fr
Review №16

It was daunting to have to pick new flooring for my first house but yourself and everyone from beginning to end made it easy and really helped me understand what I needed to be aware of when picking flooring. From my first visit to the store when I saw the vast choice available and was guided through the various options, to my carpets and wood flooring being laid this week, everything seemed so much easier than I had imagined. Sean and Steve were patient and explained everything (sometimes more than once) and also showed me cheaper options and the floor fitters were really nice, friendly and helpful. It was a great experience.

Ch
Review №17

Great in initially agreed to order additional packs of flooring on the advise I can return if I had too much. Had to chase the arrival of my order, to be then told it's been sat in a warehouse for weeks. I then had to go directly to their warehouse to collect. Then when I tried to return the unopened pack I didn't need I was told this is now a 'special' product and they would not refund me a penny..Will not go back, which is a shame because I have another 3 rooms to floor..

Ni
Review №18

The most wonderul service!I was a first time buyer with absolutely no experience or knowledge of flooring whatsoever. The floorstore were wonderful and so helpful, they offered great advice and information. We purchased multiple types of flooring and all look fantastic now they are in!I would highly recommend the floorstore. Thank you for all your help!

Ha
Review №19

Outstanding service - Simon is a pleasure to deal with, extremely knowledgeable and helpful. A wide range of quality products to suit all budgets which is just perfect for me as an interior designer to have a one stop shop to suit varying client needs. Thank you!

Fl
Review №20

Great service and value, the sales staff are very knowledgeable and recommended a lovely living room, hall and stairs carpet that was pet friendly for my extra scratchy cats!! So pleased with the fitting service, Steve was really helpful and went out his way to fit it into my busy schedule. Will definitely be using them again for my kitchen amtico

Ti
Review №21

We have recently been upgrading our demonstration suite at Time Communications and wanted to create a bright, lively atmosphere.We asked Floorstore to incorporate our company colours into a new carpet scheme and we are delighted with the end result!We accepted their recommendation and the quality of the product was fantastic, the expertise of the installer was just as we expected and we are delighted with the result!Many thanks

Mi
Review №22

I've used the Floorstore many times over the last 10 years. Their staff have always been knowledgeable, friendly and very helpful when advising on carpet, laminate and Amtico flooring.The Floorstore fitters arrived when promised, were very quick and did an amazing job.I wouldn't go anywhere else!

Es
Review №23

Dishonest, disorganised, unpleasant and unprofessional. I strongly advise you not to deal with these people.

Sh
Review №24

On this occasion we were using The Floorstore to carpet my son's bedroom. The Floorstore helped me find a suitable, soft, lovely carpet at a price I was very happy with. A very friendly, professional service, thanks again!

Ni
Review №25

Recently asked for the help of Floorstore to carpet 2 bedrooms, landing and staircase. Recommendations on carpet type were provided, and I went to view these at the Leeds showroom. The guy (Jonny) on site was really helpful too.They arranged to come and take measurements - the guy turned up bang on time and text in advance so I wasn't hanging around.The fitters were quick, efficient, polite and did a great job - very happy with the end result and the overall price.Turnaround time was excellent, initial enquiry to install in a week!Very happy - thanks!

Na
Review №26

I have had a fantastic experience with the Floor Store. As a first time buyer my budget is low and I have very little experience of what I should be aiming for. Gary Schulze has been absolutely brilliant offering great advice, quick and very reasonable quotes and wonderful service with a smile. The prices beat all quotes I have had from anywhere else and I will definitely be recommending the store to others. Thank you.

To
Review №27

We have used Gary and his team on a number of occasions for carpeting, floor tiles and underfloor heating screed. They have always exceeded our expectations and we would never go anywhere else for our flooring solutions. I would have no hesitation in recommending them.

Su
Review №28

Very efficient and helpful service at a competitive price. We would definitely order from this company again.

C
Review №29

Just had a carpet fitted one week late although that was not a huge problem. Agreed to have the carpet fitted with grippers and today the carpet fitter stuck the carpet to the underlay and not even the underlay I was expecting. I'd said previously that I did not want this method of fitting. No-one communicated the change in plan to me and I have lost any trust in this store. I don't need commercial rubber underlay for a room with extremely light traffic. What I wanted was insulation and the replacement underlay has a tog of 1.55 compared with the one agreed at 2.5tog. The rubber underlay marked a dark mat painted wall which will necessitate the whole wall being repainted. My living room now has no door, the house stinks of solvent (which was risking damage to a mastic asphalt floor just newly laid) and I have a wall to repaint. No apology from Floorstore Leeds.Catherine McLean Leeds

Ri
Review №30

Shocking customer service at Leeds branch.The manager came and measured up, and calculated what I needed. I rang to tell them I had 4 packs left. It is a special order so no refunds. You measured exactly I explained.The manager then tried to turn it round making it my fault.......No refund even though they messed up.My builder and partner told the manager where the kitchen and island were going on site...I mean who puts full flooring under permanent kitchen units ?????..... floorstore do.. it's another few packs you don't need and boosts commission of course.Gary the manager at Leeds blamed us , even though he measured the area, and was told by the builder where things were going.He got abusive on the phone and told me I won't get a refund because of my attitude. He messed up and blamed everyone else.Yes the floor looks great but when you have just spent nearly £ 2500 and they messed up, call you a liar to cover up their mess.It's nice to tell everyone how bad a place is and share your experience , which I have done to anyone who asksThe manager is a disgrace and needs to look in the mirror .Won't be recommending or using this company again.Admit your mistakes and value your customers and they will give your business credit.Unfortunately you fell way short.

Wa
Review №31

We had a great experience choosing our new floor. The showroom team were great and Mark the fitter was professional and laid 35sqm in 4 hours! Perfect!

An
Review №32

Great choice of carpets, very helpful staff, listened to what I wanted and found the best product matching my aspirations and bank account. Recommend without any reservations.

Da
Review №33

Thoroughly recommend The Floorstore Leeds. Valuable advice helped us get the product we needed at a great price. Won't bother shopping around in future, straight to The Floorstore.

Wi
Review №34

Great shop with great service!

br
Review №35

Amazing service.i don't usually write reviews but i was so impressed by the speed and attentiveness of the sales people and there extensive knowledge of all the products in the store.i went in to get some karndean flooring for my kitchen but now I am doing my entire house with floors from them.

Ju
Review №36

The floor store guys have been great! Excellent service and a huge choice of products.

Ja
Review №37

I just bought my first apartment, and before I moved in, I wanted the new flooring throughout. The floorstore team did a fabulous job In finding the both wood and carpet, to suit both my budget and style...it looks amazing!At first I was overwhelmed with the amount of different material they offered , but they were also clear with their advice on what material was best the different areas through the apartment, and I don't think I could have chose better. The team was very communicative during the process, and did a great job having their fitting team finish quickly and on short notice.If you've got an room or a house where you need new flooring, I would strongly recommend The Floorstore.

Em
Review №38

Having had my carpet and wood flooring fitted recently I can honestly say I couldn't fault the Floorstore for service and the overall attitude of the staff. Thank you Floorstore for all of your efforts and we will be recommending you to all of our friends and relatives

ro
Review №39

Absolute professional and friendly service. Very happy and would highly recommend to anyone no matter what your budget

Ma
Review №40

Dreadful customer service. They were speedy enough when it came to taking our money; now there is a problem with the floor they are less than helpful. Avoid.

Jo
Review №41

Carpet is very poorly fitted. Looks like it has sand dunes underneath it in certain places it bobbles that much. Quality of carpet is poor as well. This was one of the more expensive places to purchase carpet from in Leeds going by our quotes. I was expecting a top job, but looks like I'll be replacing it within the year.

Pr
Review №42

I had some issue with fitter (3rd party), which has been sorted out quickly by floorstore. I am pleased with the floorstore services and the material I bought. I would recommend floorstore to all potential buyers.

Ju
Review №43

Excellent customer service from beginning to end. Nothing was too much trouble. Certainly recommend.

Ne
Review №44

Shocking customer service. Product took ages arrive. No one told us it had arrived... we had to constantly chase. Then we had to pick it up from a warehouse nowhere near the store. Ordered 1 pack extra on the advice could be returned... When we finally realised we wanted to return, they used every excuse to refuse it.. ie . It was a special order( it wasnt). Over the 28 days (despite the delay being their fault) etc etc. Unhelpfu staff. Will never go here again. Avoid!

Da
Review №45

I went in to buy tin of paint, farrow and Ball, which is one of the most expensive brands to buy, they did not have it in stock, they told me they could order it in for me however they were going to charge me for the privilege of the supplier delivering it to them, and I would still have to go to the shop to collect it. I thought she was joking at first, what rubbish customer services, I figured if I was going to have to pay delivery I might as well have it delivered to home and pay the charges on Farrow and Ball's website which was considerably less. I actually just phoned the other supplier in Leeds and went and collected it from them. I questioned the other supplier if they would've also charged me for the privilege of them to water it in to see if it was a policy of Farrow and Ball, I was not surprised to find out that they would not have charged me. On principle I will not be going back there to buy my kitchen floor, their loss!

Ju
Review №46

Good choice and great advice and customer service from Liam. Would highly recommend them.

Ge
Review №47

Well presented, beautiful showroom. Fantastic service with very heplful and knowledgeable staff.

Co
Review №48

The best flooring showroom for choice and price.I was let down by a local retailer and picked up an engineered oak flooring the same day.I will be returning for carpets also in the future.One happy customer.

Ca
Review №49

Awlful customer service. Our first impressions when we visited the shop were really good but the surveyor failed to show up on two occasions and we never got a call back from the manager We were promised.

Da
Review №50

Great showroom

To
Review №51

Ripped me off - don't use

Ne
Review №52

Not good, poor quality product shop elsewhere !

Information
38 Photos
52 Comments
3.7 Rating
  • Address:91 Roseville Rd, Leeds, LS8 5DR, United Kingdom
  • Site:https://www.floorstoreonline.co.uk/our-stores/leeds/
  • Phone:+44 113 218 6210
Categories
  • Bedding store
  • Bed shop
  • Flooring store
  • Bedroom furniture store
  • Carpet installer
  • Carpet store
  • Carpet wholesaler
  • Flooring contractor
  • Rug store
  • Wood and laminate flooring supplier
Working hours
  • Monday:9:30am–6pm
  • Tuesday:9:30am–6pm
  • Wednesday:9:30am–5:30pm
  • Thursday:Closed
  • Friday:9:30am–6pm
  • Saturday:9:30am–6pm
  • Sunday:9:30am–6pm
Service options
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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