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Gillman Acura
18002, I-45, Houston, TX 77090, United States
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Fe
Review №1

Destiny was very helpful! Gave me a very reasonable offer on my vehicle. I sold my vehicle to them didn't buy one from the dealership but the process was very simple. I highly recommend having her look at your trade!!

Ha
Review №2

I bought my car on 9/30. Prior to my purchase, I had been in the market for an Acura RDX for about 2 months. I had been in talks with a few dealerships in the Houston area, including Masum from Gillman Acura. I was coming from New Orleans area in Louisiana to make my purchase.Masum made the car buying process easy, simple, and hassle-free. I came in with a price in mind for my vehicle, and after a bit of back and forth, Masum met my price + TTL. When completing the deal, he asked one simple question, how are you paying for the vehicle, Cash or finance? Not only did he help me get a new car, he made the car buying process more enjoyable than my previous dealership experience. I will be more than happy to recommend Masum to anyone who asks, friends and family included! Gillman Acura will definitely be my first stop for my next Acura purchase as well! Masum and his team definitely made the drive from New Orleans area worthwhile at the end.Regarding the other dealership...I initially went to Sterling McCall Acura in Sugarland to purchase the car for an agreed upon price. It was the worst car-buying experience of my life. Not only did they renedge on an agreed upon deal, they gave me the gauntlet of all the cheap dealer tricks, like helping pay for the employees (as if they employees worked for free), "sharing profit from the bank in exchange for not paying off the car loan for 5 months", a two payment lease deal that included interest payments, and ridiculous dealer added accessories. I made it clear from the beginning to the other dealership before arriving that I was only going to come for an agreed upon price + TTL, yet they wasted my time and their time and made me come 5 hours to go back on their word. They made it clear that they couldn't meet the agreed upon price because they're a corporate dealership and "have to answer to their share holders". I would never ever wish anyone to go to any Sterling McCall dealership for a vehicle purchase.

Br
Review №3

I came in to the dealership looking to sell my vehicle. Upon walking in Destiny Aranda was very welcoming. She paid attention to detail while I was selling my vehicle and also was very nice and accommodating to my wife and kids. She really cared about giving me and my family an unforgettable experiment and made the entire process of selling my car effortless. On top of that Destiny gave me the best price for my vehicle compared to other places I went. I would highly recommend her for any of your dealership needs. From talking to her during my time at the dealership she showed an go getter attitude and has an “if I don't know I will find out” attitude. Loved working with her.

Ma
Review №4

Nice! They made my Acura very affordable when I thought it was out of reach! I love the technology and the great service “The Gillmans” have provided us! Very friendly and fast to service our 2020 Acura. The Gillman personnel, from Mr Guy in Service to Marcos in Finance, were like an old friend and clearly explained options with no pressure. It is so much better to own great quality at an affordable price that includes warranty bumper to bumper for 4 years! That is peace of mind! Thanks Gillman personnel:) one less worry in life for us... hey! Your FREE tea energy drink, free snacks and so many drink choices in the waiting area are awesome!!! I was wired when I left!

No
Review №5

This has to have been the best purchase experience I've ever had. Everybody from the from the receptionist to the owner go out of their way to help you. They were courteous, helpful and overall genuinely nice people. The suv was sent to us in a safe, clean manner. No hassles or shady tactics used by other dealers. Just an honest straight deal. Thank you so much Ray, Walter and Mr. Gillman himself for making this a positive experience!

Lu
Review №6

I wanted to Thank Ray from Gillman Acura for being an honorable man who takes great pride in providing a phenomenal car buying experience. My fiancé is extremely excited in her new RDX which would not happen if not for the honesty and professionalism from Ray. I know when it is time to get another vehicle Ray will be the person I will be working with again in the future. I have strongly recommended to my friends to go to Gillman and ask for Ray!

br
Review №7

Gillman Acura provides a great customer service experience for guests and customers.I've done business three times at this location selling vehicles, and Destiny Aranda was extremely helpful to resolve and take care of any requests. Highly recommend this dealership and I will be going back in the future!

Pa
Review №8

Had an appointment with the service department today to check my battery. Spoke with Guy Vincent who was very friendly and helpful. He offered me an appointment for same day. I arrived 40 minutes early for my appointment and they got me right back. Guy kept me well informed and up to date on the progress of my car and they even threw in a car wash. I really appreciate Guy making my first visit with the service department such a great experience. Thanks again!

Ty
Review №9

Awesome service!!!! My salesman Masum Ahmed was very nice and professional. He explained everything to me and made me feel very comfortable during me buying experience. If you are looking to trade up to a Acura please stop by Gillman Acura. And My sales manager Eduardo was very kind as well definitely made me feel like apart of the Gillman family. Thank you Gillman for this awesome experience. I will be back !!!!

Mo
Review №10

Masum was very helpful. We test drove a vehicle and he'd addressed all my need very quick and we're still deciding about the vehicle we want. But definitely we'll see you soon. Thanks again for your help and time.You need a good service, go see Masum. Don't waste you time with anyone else.

Ja
Review №11

Honest, trustworthy, expert service team! I've been taking my 2006 Acura TL to Gillman Acura for 14 years, and they have always had my best interest in mind. Ron Mascardo, the Service Manager at Team Gillman in the service department, always provides fair and accurate assessments regarding parts, labor, and pricing. Their mechanics are the best in the business. In addition to being experts at fixing your Acura, they're also honest, and will not recommend parts or labor unless it's necessary and warranted for the reliability and safety of your vehicles operations. Schedule an appointment, and ask for Ron or anyone on the team!

Na
Review №12

Loved the service here, excellent customer service by Victor. Professional service and loved to work with him. Bought a MDX here and it was too notch. 100% recommended this place!!

Ha
Review №13

Team Gillman Acura is wonderful facility and has excellent customer service. Chris Gillman and his Team have worked together for along time perfecting the Customer Experience. Way to go Team Gillman.

am
Review №14

Smooth sailing no hassle no pressure!!! It's just in n out transaction, big thanks to Jerrell n Marcos and the team for pulling some strings and make the deal for the MDX!! Again thank you for the help.!

Da
Review №15

Ace Caldwell was our salesman & he was AMAZING! He sold us the car that was best for US!!!!! My 2012 Toyota camry is the car I've been looking for! He was genuine, which a lot of car salesman are not! He did not press us and he fought for our business! I'm recommending everyone to this guy! He took his time and went above and beyond. I am so happy about my purchase.

Sh
Review №16

What a great experience! After a bad experience looking for an Acura at another local dealership, we decided to try out the Acura dealership itself and are so glad we did! David was extremely helpful and attentive, and more than willing to answer our all our questions and make sure we were able to get into the car I wanted that night. Thank you David!

An
Review №17

I would really give the salesman, Ace, many more than five stars. He went way beyond the call of duty, delivering my daughter's new-to-her CR-V to the house after extensive maintenance work, new tires and detailed cleaning, plus more. Gillman has earned three huge fans and future customers in this family.

Je
Review №18

Just wanted to take a moment and say how much I appreciate the outstanding customer service I received from Rebecca in the Service Department.She went over and above to ensure my satisfaction and to quickly resolve the maintenance issue I had.She was super friendly and very kind! I enjoy every visit to this dealership!

Ga
Review №19

I was very pleased of the service received by this dealership. Sales Specialist Destiny Aranda was very competent, knowledgeable and I am looking forward on doing business again soon with her and her team . I do recommend anyone that would like to sell their car to this dealership to ask for her .

Te
Review №20

Shout out to Ace C. for helping me get a great deal on a new to me vehicle. I felt like he understood were I was and what I needed in order to close on a deal.Very professional, great listening skills and worked hard to move the process through quickly.If considering Gilman Acura go see Ace.

Ke
Review №21

Great customer service provided by Guy Vincent, service consultant. Guy was attentive and very clear on my service needs. Courtesy and professionalism a 10 out of 10. The work was performed in a timely manner and my car runs great now. Couldn't be happier. Thank you Guy and Gillman Acura.

El
Review №22

My sales person Quentin was one of the best sales people I've had pleasure working with. He was straight to the point and upfront that he was going to make sure I received the best price for vehicle I wanted. This is my second car purchase in last 3 months working with Quentin and there's a reason I keep going back to him. Highly recommended!!!

To
Review №23

Went in looking at a used Acura RDX and drove away with a new Acura RDX. Geoffry made the buying experience super easy and gave me a great deal on the new car price and trade-in. He even drove the new car to my house the next day and picked up my trade-in - can ask for much better service than home delivery! He's followed up several times post sale too making sure we have no questions on the car. Would definitely recommend buying a car from Gillman Acura - either used or new.

Ch
Review №24

Just a shout out of thanks to Rebecca in the Service Department. Having owned my Acura for seven years, in terms of customer service, she is one of the best people I have ever worked with: very personable, honest, trustworthy and quick to respond as promised. Rebecca is definitely a consideration in why I would purchase another car from Gillman Acura.

Ne
Review №25

Destiny was great at helping get the price i wanted for my car . She was fast and very helpful with the offer and explaining the process of selling my car to them.

KA
Review №26

I love Garrett!!! Very thorough! Brought my car in and the problem was identified swiftly. Took it to have the belt replaced and he made sure I had a loaner vehicle. When I brought my car to him, it sounded like a wind up toy car. My daughter was so embarrassed driving it to school. Now....!!, I'm very happy to report that it runs very smooth! No noise when in park or upon acceleration! I absolutely love the customer service here. Thanks Gillman Acura! Celebrity grade service!

Va
Review №27

I am a proud new owner of an Acura MDX thanks to the great deal that my awesome Sales Specialist (Jerrell Bradley ) and finance team was able to provide for me. I had a wonderful experience at Gillman Acura and I would absolutely recommend them to anyone in the market for a new vehicle. I'm more in love with my MDX than I thought I would be. It's a great vehicle. The customer service was excellent and Jerrell went above and beyond to ensure my happiness and convenience. I have nothing but great things to say.

Ka
Review №28

Mr. Guy Vincent was very professional and courteous. The service was done on time and he was very helpful.

Da
Review №29

Gillman Acura . Great staff . Super Friendly and welcoming . I initially bought a Lexus from here . I went in to sell my car . I still owed quite much on it . I needed something bigger to due my family expanding but It all depended on if i could get my Lexus paid off . I was able to work with Acquisition Buyer Destiny Aranda at Gillman Acura . She helped me understand about the whole Kelly blue book and how things would go . SHE's AMAZING!!! She pushed very hard to make it happen . She got the managers to pay off my vehicle . She made it a very fast and easy process buying my car and taking it as a trade paying it off . I was able to not have any negative equity to get into a New Vehicle. She helped me get into a Audi SUV that would suit and accommodate for me and my family. I loved working with her . She was very nice and made it very comfortable and easygoing process! Now i have a nice car thanks to her . If you need to sell your car or buy ask for Destiny Aranda .

Ja
Review №30

Misum was EXCELLENT in all his abilities to make buying a car a positive experience. He had great product knowledge and patience for all my questions, made me fall in love with the whole Gillman experience. Marcos was EXCELLENT in explaining all finance options and helping me figure out what worked best for me.

Th
Review №31

Took my 2013 TL for a few things that needed done. Always awesome work & great service! Garrett took very good care of me. I can't wait till I get a another new vehicle with Gillman Acura north

Sh
Review №32

My experience at Gillman Acura with Rob Zullo was great! He took the time, to help me get the car, I wanted. I would recommend all friends and family to Gillman Acura. If you are looking for an easy process, go and see Rob.

Ca
Review №33

I didn't have an appointment, but Vincent from the service department met me at the door and was able to get me in immediately. He listened to my concerns and addressed my needs. I was in and out within the hour. Thank you Gillman Acura and Vincent, my TL is 8 years strong.

Jo
Review №34

Destiny was a big help back when I purchased my first car thank y'all. They took my trade car and got money back for it thanks Gilman acura

Gr
Review №35

Gillman Acura customer service is impeccable. Masum Ahmed took care of me from start to finish and even after the sale was completed. Made me feel like he was interested in more than just making a sale.

Ja
Review №36

I recently bought Acura MDX at this location. The sales Manager, Mr. Eduardo Perez was amazing and straightforward. From the moment we met him we felt comfortable and he was honest with us. Amazing car buying experience!

Ma
Review №37

I was working with Destiny Aranda I was referred from a family member and told she goes above and beyond ! She helped me get into a Brand new ILX for me and my daughter! She made it such a great experience the entire process helping me every step that I needed to make it happen to listening to all my needs and coming though with the help to the managers being just as helpful as she was, Making sure they did everything they can to meet my needs and make it a deal ! I would recommend her to any and EVERYONE and Gillman acura with a 5 star customer service experience!

An
Review №38

As a first time car buyer, I had an amazing experience here. My bf and I were in a sticky situation, but Ace reached out to us and both his coworker Iankov and him went out of their way to help. Ace also gave us tips and ideas on how to fix our credit. Great service from them and thank you!

dl
Review №39

Guy Vincent was courteous and professional in all aspects. The service was exactly what we had agreed to and super fast. I will definitely be back for future service with my RDX.

Jo
Review №40

I went car shopping here at Gilman to look for a new vehicle.We were greeted by masum who made us feel comfortable at the showroom and he showed us around and guided us through the available cars even offered refreshments.I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering every question of ours patiently.Nowadays, it commonly seen that car salesmen just don't do enough good job and their only objective is to get money out of your wallet. But, salesman like masum delivers an incredible service and gives a very pleasant experience. We ended buying 2 Acuras ILX after my husband had a horribly accident only 2 months of owner ship and survived barely scratch so it was a no brainer had to go back for another and well masum sold us 2 cars back to back and couldn't be happy he is very knowledgeable of the cars and product he is sellingWe will be coming to Gillman for the many years ahead.Thank you team gillman and thank you masum for your experience and excellence. Truly feel we get not only luxury car but above and beyond experience and it all starts with the sales man.Regards,Yadira Vargas

Ko
Review №41

My new car purchase experience with Gilman Acura was flawless. Mr Masum Ahmed the sales agent was very polite and respectful of my time and criteria. I love my car and the service that I get from my new favorite car dealership in North Houston.If you're ready to buy your next luxury performance vehicle, look no further. Buy an ACURA RDX. Go see Masum, and test drive one today and buy one today.

Mi
Review №42

As soon as I walked into the dealership I was greeted with professionalism. This wasn't my first stop. But by far was the most world class experience I've ever had purchasing a car. Mike Fresa is the guy to go to!!! I had an idea of what I wanted to pay for my new car and I hate negotiating. I told him that and he assured me he would be able to make me happy. Mike came In under what I wanted to pay. I will never go anywhere else to buy a car!!!

Ap
Review №43

Jerrell Bradley was a pleasure to work with while purchasing my MDX. He kept me in the loop as we were going through the process. Car shopping was FUN because of Jerrell. I recommend everybody to shop with Jerrell!

Mi
Review №44

Great experience! Rebecca was amazing. She was personable and very helpful. We had an emergency a/c failure while driving up from Crystal Beach to Dallas. She was able to get us in and out so quickly, we were so happy and appreciative of her and Mike, the mechanic's, help. Thank you both!We highly recommend Gillman Acura!

Po
Review №45

I had a great experience with my salesman Masum Ahmed. From the very beginning he called when I was just browsing the web all the way through handing over the keys and showing me the features. I love my new Acura MDX and my new Gilman Acura family ️

Jo
Review №46

Once again, Guy Vincent took care of my service in an awesomely professional manner! He along with the Gillman service team got me on my way in record time! They are simply the best!!

Ta
Review №47

Rebecca in the service department is awesome! She accommodates me in any way possible and stays in constant communication with me when my car is being serviced. She's the reason I will continue to go to Gillman for service!

al
Review №48

Rebecca Bale at Acura on Hwy. 45 and 1960 is amazing. When I call, she answers or returns the call immediately. She works with me about the car issues and discuss what is necessary for that particular visit. She offers a loaner of which I have accepted several times. I am made to feel comfortable and confident that my car maintenance or issues will be taken care of. Thank you Rebecca and Acura.

Jo
Review №49

Went in to take my 2016 Acura TLX for an oil change. Pulled up on the drive waited about 20 to 30 seconds before exiting my vehicle. (Nobody came to my car) so I walked inside nobody acknowledged me. The female that was there on the phone said "well hold on I'm on the phone". A about 10 minutes later one guy ask me what I needed didn't introduce himself didn't engage in any conversation. Maybe it was because the color of my skin and my age. They only care about you if you spend a bunch of money. I won't be taking my vehicle back.

Ab
Review №50

Service department is amazing. I had a recall on my car and they were easy to schedule an appointment and got my checked out, stress free and in a timely manner.

Ma
Review №51

I have been coming to Gillman Acura since 2013 and have always had a good experience. The work is done right the first time, the service advisors are very knowledgeable, and I am taken cared from the time I walk through the door. They call me if anything in addition needs to be done so there are no surprises. I know if I drop my car off...it will be fixed.

Fe
Review №52

Great experience, was in need of a new car and thanks to the help of Destiny Aranda , I was able to get the car I wanted fast and easy!!!

Ve
Review №53

The salesperson Melitza was nice, but everything else was shady. We signed a physical paper showing the list price as $28995. They wanted to charge us more for paying cash, but agreed to settle at $28995, and we signed a physical piece of paper with that amount. BUT then all the actual contract was done on computer, and the finance guy said he couldn't even email us a copy. When we finally got home and could look at the USB drive, the list price was increased to $29992! Now I know why he was flipping quickly through each page and my husband had to keep asking him to stop and let us read. When he wasn't honest up front about the deductible on the warranty, we should have known to be more suspicious. BUYER BEWARE!!!Edit to add that we purchased an MDX that we're very happy with, but the purchasing experience after we finished with the salesperson was dishonest and terrible.

Ro
Review №54

April Porter and the Gilman team are second to none.Great experience and professionalism. Pleasant , no pressure, patient, kind and accommodating. Will work with April on my next purchase.

He
Review №55

Excellent service, Guillman's Staff has been always collaborative, and ready to solve all your inquires.My car came out like new. They always provide me with a nice loaner car.It is always nice to come back.

im
Review №56

The best dealership experience I ever had! Ask for Masum, best sales guy in the biz! Ali in finance was fantastic as well

Ol
Review №57

Masum is an excellent associate, patient and gave me the best deal ever. I would recommend him anytime.

Me
Review №58

Great customers service. Miguel is always to helpful. I appreciate the cleanliness of the waiting area. Great job Gillman.

Ja
Review №59

PHENOMENAL experience at Gillman Acura! Destiny Aranda, the finance team, as well as my salesperson, Jerell, exceeded my expectations. They were able to trade-in my 2016 Acura ILX for a new 2020 Acura ILX (with the premium package) without causing me to be upside on payments and were able to put me into the exact car I was wanting. I love the team at this dealership and happy that I am now leasing, as I am one who tends to buy a new car every 2-3 years. 14/10 highly recommend this place!

Pe
Review №60

My mom wanted an RDX and after many inquiries and visits to Houston Dealerships, we went with Gillman Acura. I can only speak for my experience with our salesman Geoffrey St. Leger. I told him what she was looking for, how much she wanted to pay and we did everything online and over the phone. My mom doesn't drive the freeway, so Geoffrey delivered the car to her in Rosenberg. I will definitely recommend you guys. I HATE haggling and appreciate you doing what you say you're going to do without all the back and forth.In case you see this review Geoffrey, this Kori and my mom is Pat

Il
Review №61

We've been taking our vehicle to Gillman Acura for service since we moved to Houston Over 2 years ago, exceptional service, always fast, precise and meeting my expectations. There's been times when I've forgotten that my car is due for service and sure enough I receive reminders from them. Thanks Gillman Acura for putting your customers first

Ya
Review №62

Masum Was awesome he really did a very professional job we had dealt with this dealership before and we were not happy and we walked away but he had the most patient the most pleasant way of talking not pressuring us explaining everything We have MDX for the last 10 years with a different dealership and we were very happy but Masum Convince us somehow and made us very happy thank you so much

Ja
Review №63

Couldn't be more happy with my new RDX! Went in knowing what I wanted, and left with more than expected. Everyone listened to my requests and great compromises were made. Took a bit of time to finalize the deal, but was definitely worth it.

Te
Review №64

I really enjoy this dealership. They offer prompt, courteous and excellent customer service.

Fr
Review №65

I was able to get recall work done on my MDX very quickly while I waited. Thank you, Rebecca.

ju
Review №66

BUYER BEWARE! If I could select 0 stars, I certainly would. The entire staff that I dealt with today was extremely unprofessional and certainly not kind. Priced a vehicle over the phone, arrived hours later, and the price was no longer valid. Mind you, the sales manager called me back with this pricing.I should have known to turn around when I saw the salesman pelvic thrusting to music on his phone in the parking lot. Test drove the vehicle, was finalizing the decision to buy, and was rudely asked to step out the car while the salesman basically blew vape smoke in my face! From here on out, it continued to go downhill. Please save yourself the trouble and buy elsewhere. This Acura dealership puts the remainder to shame. If you're looking for the customer experience, a bad one is all you'll get here ! I did not purchase a vehicle when all that was required was the customer service to purchase the vehicle I arrived to buy.

Th
Review №67

Best service ever!!! Friendly staffs made everything easy. Thank you Mike Fresa....You are the best.

Ca
Review №68

Fast and friendly service. I scheduled an appointment for an oil change. I was in and out with a complimentary car wash and vacuum.

Ta
Review №69

Everyone is always so nice and helpful. Big shout out to Rebecca for helping me in every way she could. Love ya Gillman Team.

G
Review №70

Negotiated on the phone with a sales rep and promise ME to get to a monthly number for 60 months. The sales rep agreed we can reach to that number. I told the sales REP to confirm to make sure the number is agreed upon because i live 60 miles from Gillman Acura North and i hate to drive there and end being lied to. Long and behold, drove there and i was given a higher offer than in the phone.. I DO NOT RECOMMEND THIS DEALERSHIP FOR THIS REASON.

Th
Review №71

Melitza Broce was my salesperson on the day I came in to buy a car and was very professional even though she had been with the company for a short time. I give her 10 stars for her service. As far as some of the ones that she was working or being trained by I could not say the same.. Thank you Melitza for the great service!!!

tO
Review №72

Bought my wife's 2018 Acura MDX here at Gillman Acura Houston,TX and for 2 years now its been a smooth and satisfying experience having Gillman Acura service it when needed ofcourse with the help of Mr Guy whom is always on top of his job and very helpful, my wife and I are pleased to always work with Mr Guy.

Ki
Review №73

Always excellent service. Guy was professional, friendly, and thorough.

Br
Review №74

April Porter was a pleasure to work with. She was able to help my wife choose the right MDX and made the whole buying process a breeze. Would highly recommend using her if you want a quality car with no hassle. thanks April!

Ka
Review №75

I always have a great experience when I bring my car in for service!

Au
Review №76

As always an amazing experience. Great ppl.

La
Review №77

Last weekend I bought my first Acura from Melitza Broce at Gillman Acura! She listened and understood what I was looking for in a SUV and in price. Melitza fought to get me the best offer on my trade in and a great deal on the RDX. The financial end of things was quick and mostly paperless, with no surprises. I left the dealership in my new-to-me RDX EXTREMELY satisfied and will see them in a few years when I'm ready to trade up!

Ki
Review №78

Love working with Rebecca, great customer service, timely updates if you are waiting on your vehicle and love the amount of space that is available for the customer. The bar seating is ideal for tall customers!

An
Review №79

Rebecca Bales is the best Service Advisor ! She didn't give in with a “no,” she kept trying & she got the best deal for us !!

Ki
Review №80

Everyone was courteous and friendly from Andy to the accountant. They all made made me feel comfortable and welcomed. EXCELLENT CUSTOMER SERVICE!!!

br
Review №81

Recently purchased a vehicle from Gillman Acura. I was very pleased with my salesman Geoffrey And the Sales Manager Mike. Both were very knowledgeable and took good care of me! I would definitely recommend this dealership to a friend!

St
Review №82

I happen to visit this dealership the past weekend for an oil change service. I've been with Acura for more than 6 years now and just love driving them. I wanted to see if I could pay off my outstanding on my Acura and possibly upgrade or switch to a different one just for a change. I wanted some help with the numbers and I was told to meet Mahsur Ahmed. This gentleman was on his phone all time and was not helpful in any possible way. He was very rude trying to end the conversation as soon as he can. I would not recommend this gentleman at this dealership when seeking help or business.

Pa
Review №83

Masum is awesome! Bought that MDX from him. Impressed.

Ma
Review №84

Melitza Broce was my saleperson on the day I came in to buy a carand was very professional even though she had been with the company for a short time. I give her TEN stars for her service. As far as some of the ones that she was working or being trained by I could not say the same. THANK YOU Melitza for the great service!!!!

Am
Review №85

We had a great experience buying our Acura MDX here. Masun Ahmed worked with us in our pricing and provided us with a great customer service.

Wh
Review №86

Clean place... my service advisor was great... didn't have an appointment but was still able to get service and wasn't a long wait

Co
Review №87

I had car trouble, and did not want to drive it to the dealership. Roadside Assistance towed my car to the dealership, and it was looked at that morning. Quick service, car like new, all explained to me in writing.

Cr
Review №88

Gillman Acura may be ok to work with in person, but not if you purchase online. They were happy to call me multiple times per day while I was making the decision to move forward with the purchase, but after that the communication completely stopped. I wasn't even informed when my vehicle shipped and only received a text from the transport company the Monday night at 8:30pm when the vehicle was due to arrive at 9am the next morning. When the vehicle did arrive, there were two 1-inch cracks and a chip on the driver's side of the windshield. The shipping company stated the cracks were there when the vehicle was picked up. However, no one from the dealership disclosed this information to me. I purchased a certified pre-owned (CPO) Acura RDX, which I paid extra for, so find this very concerning for several reasons. I've been trying to contact my salesman, Quintin, for about a week with no response except a text saying he was preparing for the hurricane. I spoke with Mike from internet sales(?) who didn't even remember who I was, but then proceed to tell me they wouldn't fix that sort of thing since it passed a safety inspection. He then said he'd check on something else and get back to me in about 15 minutes. That was Wednesday and I hadn't heard back on Friday so called again. I spoke to Chris, sales manager, who put me through to someone else's voicemail that could help me. It is now Monday and I have not heard from anyone. I also find some of their sales tactics to be morally questionable at best and closer to deceptive. They advertise one price online, but then charge extra for tint and wheel locks that have been added to the vehicle. The key to the wheel locks wasn't even shipped with the vehicle, so now I will have to purchase one since they won't return my call. They also charged an additional fee for a vehicle to go through the CPO process. They included these charges in the total finance amount without informing me. I only found out when I asked why the final price was so much higher than expected. Oh, and they left a flash drive in the glove compartment. It was branded with Gillman Acura, so I thought it contained copies of my paperwork. I was in complete shock to find out it was actually sales documents for the original owner that included his personal information! I've had my 'new' car for less than a week and I already have to have my windshield fixed and buy a wheel lock key. Based on other reviews, this type of experience seems fairly common and especially for single females. Gillman Acura obviously does not care about customer service once they make the sale. I do NOT recommend Gillman Acura and would give them no stars, if possible.

Be
Review №89

Over the past six years I have been using Gillman Acura Services for my Acura TSX which I purchased there. The entire Gillman Team has been awesome starting with No.1 The professional customer service. No.2 The care I always receive from the service advisors. No matter who answers once you are connected they are all ready to help. And Bob Gelske the service manager has gone far and beyond in helping me with repairs that were no fault of mine. He is the miracle man in my book. And I must give Mike Sadlowski a 2 thumbs up for his expertise and caring nature. No. 3 I can not say enough about Mike Rackliss the manager over the collision department. He is one of the most kindest professional person you could ever meet. He knows his job and takes whatever steps in his power to making sure you are a satisfied customer when you leave there. The loyalty of the Gillman Team is the way to go. Posted by Bernice Pradia-Kizzee

El
Review №90

Great experience at Gillman Acura as I purchased my second Acura RLX Sport Hybrid. The team there is knowledgeable and great to work with on selecting my next car. The service department is also outstanding for regular maintenance. (I have had no major issues with my 2016 RLX.) Highly recommend.

Lu
Review №91

Had an amazing experience , very professional from the sales individual to sales manager and also the used car sales manager .Highly recommended the place .

ne
Review №92

Andy our sale person is very helpful and willing to go extra mile to make us happy. We had great experience with Team Gilman Acura at this location. Bought three cars here.

Vl
Review №93

I make mistake by visiting this dealership, sales man pretty nice but manager very rude, aggressive, 0 customer service. He talking all about little money what he can make discount wfor deal. After I show him what other dealers offer he shut his mouth. $1000 dollars extra on every vehicle for like installed wheel locks (usually factory comes with it) and window tint - it's ridiculous. Come on Gilman Acura! On amazon set of wheel locks costs around $50 and window tinting about $200-400 at any other shop. High prices on paper work (dealer fees). No thank you, I'll never go back to this place. Update: Sure I'll contact, copy-past same sentences everywhere is not answer.

El
Review №94

Every interaction we had with your business was extremely pleasant. We wanted to give our thanks to Miss Brotze, Mr. Martinez, and everyone else who assisted us with buying our new car.

Ab
Review №95

We really appreciate all of the honest, hard work that we received from the Gillman Acura team. It was a very enjoyable experience and we are very satisfied with our purchase.

be
Review №96

Don't waste your time, because that is exactly what we did after driving three hours to come see a car they advertise online by appointment, only to find out it was not for sale after 45 min. of being there because they tried to sell us a car that was one, dirty, two, had to walk to the back service area to see it, and three, had a unprofessional worst attitude kid of a manager who had a hard time to apologized to have wasted our time. I mean the worst experience I have ever had walking into a dearlship. We drove to an Acura dealer in Sugar Land and as soon as they saw us drive up to the lot, they rolled out the red carpet with the best service a buyer could ask for. Not only did they have the car ready but they treated us with respect and they were true to their word. So please, if your looking for an Acura, make the trip to Sugar Land. New dealer, friendly faces, and exceptional service. Gillman Acura in Houston is not a place I would recommended to anyone I know. Waste of time and very disappointing.

Ma
Review №97

The service at Gilman Acura is amazing!! This is my second Acura and every interaction with them has been exceptional. Plus they wash and clean my car after every service!

am
Review №98

If you are looking for a new or used car Gillman Acura is definitely your dealership to come check out. I have personally bought 4 vehicles from them (1 new and 3 used) and every time they always seem to make the deal go through in the best interest of the customer. With owning a company and having kids reaching the ages of driving age I will definitely be back to see the staff at Gillman Acura again. I purchased my newest preowned vehicle from Jennifer and I have also purchased one from April so I can tell you from experience that both of those ladies are GREAT! And as always it's a pleasure working with Crysta, Charlie & Raad. Thank you again Gillman Acura!

Ri
Review №99

Masum was really helpful and listened to what I was looking for in my Acura

Vi
Review №100

I will definitely be returning to Gillman Acura for my future service needs. My service rep was very helpful and knowledgeable to what I needed.

Information
100 Photos
100 Comments
4.7 Rating
  • Address:18002, I-45, Houston, TX 77090, United States
  • Site:https://www.gillmanacura.com
  • Phone:+1 281-821-1100
Categories
  • Acura dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–8pm
  • Wednesday:9am–8pm
  • Thursday:9am–8pm
  • Friday:9am–8pm
  • Saturday:9am–8pm
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Debit cards:Yes
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